KER AU Online Store

Refund Policy


KER does not exchange, refund, or accept return of an item once it has been purchased except in the case of defective, damaged, or incorrect goods. If you receive an item that is defective, was damaged during shipping, or is not the item you ordered, contact KER within 14 days of receipt of your order.

KER does not accept returns without prior authorization. Please contact our office for exchange, refund, or return authorization.

Please do not return items COD. Any charges for COD shipment will be deducted from your refund amount or billed to your previous method of payment. Liability for lost freight, and any insurance costs associated with product return are your responsibility. Insurance and shipment by courier or registered mail are recommended.

If we cannot supply your order within a reasonable time, KER will contact you by email with a notification of backorder and estimated arrival time. You can choose to wait for the order, or cancel at any time.